The problem
Dock workers counting boxes under time pressure regularly miss items, double-count or record the wrong number.
During peak dispatch periods, there is no time to reconcile the physical count against the manifest before the truck leaves.
When a customer receives fewer items than invoiced, resolving the dispute without reliable loading evidence is costly and time-consuming.
Items removed or substituted during loading are difficult to attribute without clear video evidence of the specific loading event.
Physical manifests can be misplaced, incorrectly completed or altered — leaving no reliable record of what was loaded.
Inbound returns involve the same counting challenges — and incorrect acceptance of returns leads to inflated credit notes.
What FlowLinks monitors
Count every item loaded onto a truck and compare automatically with the dispatch manifest.
Count items unloaded from inbound deliveries and flag discrepancies against the purchase order.
Alert the dock supervisor immediately when the counted quantity does not match the expected figure.
Every loading and unloading event is recorded with a timestamped video clip linked to the dock and truck.
Loading counts are automatically linked to the plate number captured at the gate — full chain of custody.
Track how many items passed through each dock per shift and identify which docks have the most discrepancies.
How it works
FlowLinks integrates with cameras positioned to view dock door openings and goods movement areas.
Object detection counts boxes, cartons or pallets as they pass through the dock door or loading area.
The live count is compared against the expected quantity from the dispatch or purchase order.
If the count doesn't match, the dock supervisor is alerted via WhatsApp or email before the truck leaves.
Every loading event is stored with count, timestamp, dock number and video clip for dispute resolution and reporting.
By the numbers
Also in Warehouse
Frequently Asked Questions
See loading and unloading AI on your existing warehouse dock cameras.
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