The problem
Customers who can't find assistance on the shop floor don't complain — they simply leave. By the time a manager spots a waiting customer, the opportunity is often already gone. FlowLinks alerts your floor staff the moment a customer has been waiting past your threshold — so they get there while the customer is still in the store.
What FlowLinks monitors
Detect customers standing in a zone without a staff member nearby — alert when wait exceeds your threshold.
Measure how long each customer has been waiting unassisted — log duration for every assistance event.
Configure separate thresholds per zone — different standards for fitting rooms, high-value areas, and general floor.
Identify when staff are present in a zone — ensure coverage is maintained across the shop floor at all times.
Dashboards showing when and where unassisted waits occur most — so staffing decisions are data-driven.
Monitor shop floor assistance across every store from a single dashboard — intervene wherever coverage is missing.
How it works
FlowLinks connects to your existing CCTV cameras via RTSP — no new hardware, no disruption.
The moment a customer waits past your configured threshold without staff nearby, an event fires.
Your team receives a notification with zone and wait time — they respond before the customer leaves.
Zone, timestamp, wait duration — all recorded so you can track improvement and plan staffing smarter.
By the numbers
More retail use cases
Frequently Asked Questions
We'll show FlowLinks detecting unassisted customers live — on your existing cameras, in your actual store.
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