The problem
Customers who can't find assistance on the shop floor don't complain — they simply leave. By the time a manager spots a waiting customer, the opportunity is often already gone. FlowLinks alerts your floor staff the moment a customer has been waiting past your threshold — so they get there while the customer is still in the store. Customer assistance monitoring sits alongside queue management, footfall, and security within the broader retail analytics FlowLinks provides.
What FlowLinks monitors
FlowLinks helps improve retail customer assistance by identifying shoppers waiting without help and reducing staff response time before a missed interaction becomes a lost sale.
Detect customers standing in a zone without a staff member nearby — alert when wait exceeds your threshold.
Measure how long each customer has been waiting unassisted — log duration for every assistance event.
Configure separate thresholds per zone — different standards for fitting rooms, high-value areas, and general floor.
Identify when staff are present in a zone — ensure coverage is maintained across the shop floor at all times.
Dashboards showing when and where unassisted waits occur most — so staffing decisions are data-driven.
Monitor shop floor assistance across every store from a single dashboard — intervene wherever coverage is missing.
How it works
FlowLinks connects to your existing CCTV cameras via RTSP — no new hardware, no disruption.
The moment a customer waits past your configured threshold without staff nearby, an event fires.
Your team receives a notification with zone and wait time — they respond before the customer leaves.
Zone, timestamp, wait duration — all recorded so you can track improvement and plan staffing smarter.
By the numbers
More retail use cases
Frequently Asked Questions
We'll show FlowLinks detecting unassisted customers live — on your existing cameras, in your actual store.
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