The problem
Research shows customers abandon a queue after 3–4 minutes. By the time a staff member notices the line, half the customers have already decided to leave. FlowLinks alerts your team the moment a queue forms — not after it's already cost you sales.
What FlowLinks monitors
Count the number of people in a queue in real time — alert when it exceeds your threshold.
Track how long customers have been waiting — flag when average wait exceeds your service standard.
Identify customers who join a queue and then leave without purchasing — track lost sales.
Know which tills are active, which are unstaffed, and when a counter needs to open immediately.
Dashboards showing queue build-up by hour and day — so you can staff smarter before it happens.
Monitor queues across every store from a single dashboard — intervene at whichever location needs it.
FlowLinks uses AI-powered queue counting technology to measure how many customers are waiting, how long queues persist, and when configured thresholds are exceeded. These retail queue analytics help teams respond faster during peak periods. Queue monitoring is part of the wider retail video analytics FlowLinks provides across security, operations, and customer experience. Queue length monitoring and customer wait time tracking are both configurable per store, so alerts fire at the thresholds that matter to your operation.
How it works
FlowLinks connects to your existing till cameras via RTSP — no new hardware needed.
The moment queue length or wait time exceeds your configured limit, an event fires.
Staff receive a notification on their phone or via WhatsApp — open a till before customers abandon.
Every queue event is stored with time, duration, and length — so you can plan staffing smarter.
By the numbers
More retail use cases
Frequently Asked Questions
We'll show FlowLinks monitoring your checkout queues live — on your existing cameras, in your actual store.
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