The problem
Verbal aggression can turn physical in seconds — before security can respond to a manually-placed call for help.
Emergency departments and crowded waiting areas are where frustrated, distressed or intoxicated patients most often become aggressive.
Reduced security presence during overnight hours leaves lone staff members in corridors and wards more exposed.
Nurses and clinical staff often manage aggression themselves rather than calling for security — putting themselves at greater risk.
Many violent incidents go unreported because staff fear being blamed, face paperwork burden or believe nothing will change.
Without timestamped video footage, resolving contested accounts of violent incidents for HR, legal or disciplinary proceedings is difficult.
What FlowLinks monitors
Detect aggressive behaviour and physical altercations in ED areas, wards and corridors in real time.
Identify distress events and escalating situations before they become physical — alerting security while there is still time to intervene.
Watch areas where staff are working alone — overnight corridors, isolated clinical rooms — and alert if a distress event occurs.
Security and the relevant supervisor receive a real-time alert via WhatsApp, email or dashboard within seconds of detection.
Every event is stored with a timestamped video clip for HR investigations, police reports and insurance claims.
Identify which areas and shift times generate the most aggressive incidents to target security resource and training.
How it works
FlowLinks integrates with ED, ward entrance, corridor and waiting area cameras via RTSP. No new hardware required.
Waiting rooms, emergency department areas, ward entrances and isolated corridors are designated as monitored zones.
The system watches for aggressive behaviour patterns, distress situations and physical altercations continuously across all shifts.
When an event is detected, security and the designated nursing contact receive a real-time alert with location and a video snapshot.
Every event is stored with timestamp, camera ID, location and video clip for HR, legal and compliance use.
By the numbers
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Frequently Asked Questions
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