The problem
Reception staff cannot accurately track how many patients are waiting in real time — they rely on periodic manual checks.
Quoted wait times are often guesses — actual dwell time in the waiting area is not tracked or reported.
Long waits and crowded waiting areas are a leading trigger for patient frustration and aggressive behaviour toward staff.
Waiting rooms that exceed safe density limits during peak periods create infection transmission risk — especially in ED and urgent care settings.
Patients who cannot see any movement in a crowded waiting area leave before treatment — generating safety risk and revenue loss.
Without historical headcount and peak-time data, staffing decisions are based on experience rather than evidence.
What FlowLinks monitors
Track the number of people in the waiting area in real time and alert staff when the count exceeds a configured threshold.
Measure how long patients have been in the waiting area and flag when average dwell time exceeds the target.
Monitor queue length at reception desks and alert when queues build up beyond the defined threshold.
Trigger a real-time alert to the charge nurse or facility manager when the waiting room reaches unsafe density.
Identify the busiest periods, highest-wait days and staffing gaps using historical headcount and flow data.
Support infection control protocols by alerting when waiting area occupancy exceeds a safe density limit.
How it works
FlowLinks integrates with waiting room and reception CCTV cameras via RTSP. No new sensors or hardware required.
Set the maximum occupancy and wait time thresholds for each waiting area — different rules can apply to different zones.
The system tracks headcount, queue length and dwell time continuously — updating live dashboards for reception and management.
When occupancy or wait time exceeds the configured limit, the charge nurse or facility manager receives an immediate alert.
Daily, weekly and monthly reports show peak times, average wait times and occupancy trends to support staffing decisions.
By the numbers
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Frequently Asked Questions
See waiting room monitoring AI on your existing healthcare cameras.
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